Return and Refund Policy

1. Return Policy

  • Return Window:
    Customers can request a return within 7-15 days after receiving the product (specific timeframe can be adjusted as needed). The product must be unused and in its original packaging.Examples:
    • For Plants: The plant must be in healthy condition (e.g., no visible damage or signs of planting).
    • For Non-Plant Items: Such as pots, tools, or accessories, they must be unused and in their original packaging.
  • Non-Returnable Items:
    • Plants damaged due to improper care by the customer (e.g., overwatering, sunburn).
    • Customized items (e.g., personalized planters or special-order plants).
    • Items that exceed the return window.

2. Refund Policy

  • Refund Method:
    • Refunds will be issued to the original payment method (e.g., credit card, PayPal).
    • Refund processing time is 3-5 business days, depending on the payment provider.
  • Refund Conditions:
    • Refunds will be initiated once the returned item is received and inspected.
    • If the item was damaged during shipping, customers must report the issue within 48 hours of receiving the product and provide photos as proof.

3. Return Process

  1. Contact Customer Support:
    Customers can initiate a return request by contacting us through the following methods:
    • Email: [email protected]
    • Phone: 1-800-829-4933
    • Live Chat: Click the “Contact Us” button on our website.
  2. Provide Necessary Information:
    Customers need to provide the following details:
    • Order number
    • Product name and issue description
    • Photos of the product (if applicable)
  3. Return Approval:
    Our support team will review the request within 1-2 business days and provide instructions on where to send the returned item.
  4. Ship the Item Back:
    Customers must return the item to the specified address and include their order information in the package. Shipping fee policies are as follows:
    • If the return is due to a product quality issue, we will cover the return shipping costs.
    • If the return is due to personal reasons (e.g., wrong item ordered, change of mind), the customer is responsible for the return shipping costs.
  5. Refund Completion:
    Once the returned item is received and inspected, we will process the refund.

4. Special Notes

  • Plant Health Guarantee:
    We carefully inspect all plants before shipping to ensure they are healthy. If you receive a plant that is damaged (e.g., wilted, broken branches), please contact us within 48 hours of delivery.
  • Exchange Option:
    In addition to refunds, we also offer exchanges. Customers can choose to exchange for the same item or another item of equal value.

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